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vox: vocal training for call centre workers
A recent study has highlighted the problems of voice strain faced by many call centre operators, citing it as one of the factors in the industry’s 25% annual turnover of staff and costing the UK £200m a year.
VOX is a short practical workshop that addresses the following areas:
- Vocal preparation
- Posture
- Relaxation
- Breathing
- Economy of diction
- Protecting and developing the voice
VOX teaches practical and proven techniques which enable customer centre staff to remain warm, natural and human while protecting and utilising their voices to best effect.
The course content can be tailored to your teams’ individual requirements and delivered at your premises.
VOX is designed and delivered by Amwell House associate Jane Boston, senior voice consultant at the Royal Academy of Dramatic Art.
"'Magical...challenging in a supportive way....this experience has unlocked skills I didn't know I had.....the team dynamic has never been so strong' is just some feedback from staff who have been fortunate enough to participate in the diverse range of learning events that Jeremy Stockwell has facilitated" Leatham Green, Head of Business Planning, East Sussex County Council |